Shipping policy
At Car Audio Zone, we aim to ensure that your order is processed and delivered promptly and securely. The following outlines our current shipping terms and delivery practices within New Zealand.
Delivery Timeframes
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All orders are processed and dispatched within 2 to 3 working days (Monday to Friday), excluding public holidays.
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Deliveries are made via NZ Post or a trusted courier partner.
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Estimated delivery time within New Zealand is 1 to 4 working days after dispatch, depending on your location.
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Rural addresses may require additional delivery time.
Delivery Confirmation
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Once your order is dispatched, you will receive a tracking number via email.
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If your parcel has not arrived within 7 working days from the date of dispatch, please contact us immediately at 027 531 7000.
Delivery Address
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Please ensure that the delivery address provided is correct and complete.
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Car Audio Zone is not responsible for delays or lost items due to incorrect or incomplete shipping information provided by the customer.
Shipping Fees
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Shipping costs are calculated at checkout based on your delivery location and item size.
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In-store pickup is available by arrangement at our Takanini, Auckland location.
Damaged or Missing Items
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If your package arrives damaged or with missing items, please notify us within 48 hours of receipt.
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Keep all packaging and contents intact as we may require photos or evidence for a courier claim.
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We will work with you to resolve the issue with a replacement, refund, or repair, as applicable.
Contact Information
Car Audio Zone
Email: caraudiozonenz@gmail.com
Phone: 027 531 7000
Location: Takanini, Auckland